Returns and Exchanges
We will need to be contacted before we authorize any return/exchange.
JS-Y LEATHERWORKS will gladly accept returns for an exchange or store credit of equal value minus shipping charges, however please note that we will not accept returns of any kind if the product has been specially made or customised for the customer in any way. Returns must include a copy of our delivery packing slip. The item must be returned to us in its original condition and is to include all original packaging. If a product is defective, it will be exchanged for a new product at no additional charge.
Please note that no refunds or exchanges can be given on custom made items or orders.
Returns will be accepted only if the return is sent within 30 days of the delivery confirmation date.
All packages are to be fully insured. The package remains the responsibility of the customer until it arrives back with us. You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.
JS-YLEATHERWORKS doesn’t refund shipping costs or credit card fees. They will be deducted from the total amount of your refund.